Prep in an Amazing Way with Valid SAP C_C4H56I_34 Dumps

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SAP C_C4H56I_34 Exam Syllabus Topics:

Topic	Details
Topic 1	User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
Topic 2	Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to uphold service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.
Topic 3	Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.
Topic 4	Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.
Topic 5	Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.
Topic 6	Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q63-Q68):

NEW QUESTION # 63
Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.

A. Define specific restriction
B. Restricted
C. Unrestricted
D. No access
E. Full access

Answer: B,C,D

Explanation:
In SAP Service Cloud V2, access restriction types include:
* Unrestricted (A): Users can view all data without limitations.
* Restricted (D): Users can only access data based on organizational assignments (e.g., their team).
* No access (E): Users are blocked from viewing specific data entirely.
* Define specific restriction (B) refers to configuring restrictions, not a standalone type.
* Full access (C) is not a distinct restriction type.
References:
* SAP Help Portal: Access Restrictions in SAP Service Cloud
* SAP Documentation: Data Visibility Configuration

NEW QUESTION # 64
What functionality can you use to grant user access to an SAP S/4HANA transaction in SAP Service Cloud Version 2 as an administrator? Note: There are 2 correct answers to this question.

A. Business flow
B. Configure the relevant action
C. Mashup
D. Custom entity

Answer: B,C

NEW QUESTION # 65
How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct answers to this question.

A. Manually by performing a customer identification via Agent Desktop
B. Manually by navigating into the Customer Hub app from the menu
C. Automatically when an incoming phone call from a known customer is accepted
D. Automatically when there is an incoming phone call

Answer: A,C

NEW QUESTION # 66
Which of the following objects can you assign to an installed base at item level? Note: There are 2 correct answers to this question.

A. Registered product
B. Product
C. Maintenance plan
D. Warranty

Answer: A,B

Explanation:
When you create or edit an installed base, you can assign different objects to it at item level. The objects that you can assign are:
Product: This is a generic product that is not serialized or tracked individually. You can assign a product to an installed base to indicate the type or category of the product that is installed at the customer site.
For example, you can assign a product called "Laptop" to an installed base to represent any laptop that belongs to that installed base.
Registered product: This is a serialized product that has a unique identifier and can be tracked individually. You can assign a registered product to an installed base to indicate the specific product that is installed at the customer site. For example, you can assign a registered product with a serial number
"123456789" to an installed base to represent a particular laptop that belongs to that installed base. A registered product can also have warranty and maintenance plan information associated with it.
Functional location: This is a logical or physical location where the products are installed or used. You can assign a functional location to an installed base to create a hierarchical structure of the installed base. For example, you can assign a functional location called "Office A" to an installed base to represent a sub-location within the installed base where some products are located. A functional location can also have other functional locations, products, or registered products assigned to it as sub-items.
Maintenance plan: This is a plan that defines the schedule and scope of the maintenance activities for the products. You cannot assign a maintenance plan to an installed base at item level. A maintenance plan can only be assigned to a registered product as a sub-item. For example, you can assign a maintenance plan called "Annual Service" to a registered product to indicate the frequency and type of service that the product requires.
Warranty: This is a contract that defines the terms and conditions of the warranty coverage for the products. You cannot assign a warranty to an installed base at item level. A warranty can only be assigned to a registered product as a sub-item. For example, you can assign a warranty called "Standard Warranty" to a registered product to indicate the duration and scope of the warranty that the product has. References = Using an Installed Base; Using Installed Bases and Registered Products

NEW QUESTION # 67
What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note:
There are 2 correct answers to this question.

A. Log incident through SAP for Me
B. Create incident through Settings > Incident
C. Activate Built-In Support
D. Log incident with SAP Service Cloud user ID

Answer: A,C

NEW QUESTION # 68
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Prep in an Amazing Way with Valid SAP C_C4H56I_34 Dumps

SAP C_C4H56I_34 Exam Syllabus Topics:

Pass Guaranteed 2025 Latest C_C4H56I_34: Latest SAP Certified Application Associate - SAP Service Cloud Version 2 Test Simulator

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q63-Q68):

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