100% Pass Quiz 2025 The Best C-C4H51-2405: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Paper

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SAP C-C4H51-2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 2	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 3	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 4	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 5	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 6	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 7	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q11-Q16):

NEW QUESTION # 11
Which of the following is possible when creating tickets in the Agent Desktop?

A. You can select multiple registered products in a single ticket.
B. You can manually assign a maintenance plan.
C. You can manually select the SLA.
D. You can create knowledge articles.

Answer: A

NEW QUESTION # 12
You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.

A. Social media channel configuration
B. Work distribution
C. Approval process for social media import run
D. Scoping in the Configuration Workbench

Answer: A,B

NEW QUESTION # 13
Which actions are necessary to use installed bases in service tickets? Note: There are 2 correct answers to this question.

A. A customer needs to be assigned to the installed base.
B. An active service contract must be added to the installed base.
C. The installed base must be set to active status.
D. At least one registered product must be assigned to the installed base.

Answer: C,D

NEW QUESTION # 14
Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

A. Set up an approval process.
B. Activate Live Activity Configuration.
C. Create a customer and assign an email address.
D. Define a template.

Answer: C,D

NEW QUESTION # 15
Which element do you need to maintain to use maintenance plans?

A. Installed base
B. Scoping
C. Fine-tuning
D. Condition attribute

Answer: A

NEW QUESTION # 16
......

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100% Pass Quiz 2025 The Best C-C4H51-2405: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Paper

SAP C-C4H51-2405 Exam Syllabus Topics:

100% Pass Trustable SAP - C-C4H51-2405 Paper

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q11-Q16):

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