Quiz 2025 Salesforce Trustable CRT-261: Reliable Certification Preparation for Service Cloud Consultant Dumps Pdf

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The objective of CRT-261 is to assist candidates in preparing for the Certification Preparation for Service Cloud Consultant (CRT-261) certification test by equipping them with the actual Salesforce CRT-261 questions PDF and CRT-261 practice exams to attempt the prepare for your CRT-261 Exam successfully. The Certification Preparation for Service Cloud Consultant (CRT-261) practice material comes in three formats, desktop CRT-261 practice test software, web-based CRT-261 practice exam, and CRT-261 Dumps PDF that cover all exam topics.

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There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner. Smart Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study guides to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams. Practice exams are built to make students comfortable with the real exam environment. Statistics have shown that most students fail not due to that preparation but due to exam anxiety the fear of the unknown. PracticeMaterial expert team recommends you to prepare some notes on these topics along with it don't forget to Practice CRT-261 Exam exam dumps which been written by our expert team, Both these will help you a lot to clear this exam with good marks.

Salesforce CRT-261 Certification Exam consists of 60 multiple-choice questions and is designed to be completed in 105 minutes. Candidates must achieve a passing score of 65% or higher to earn their certification. Upon passing the exam, candidates will receive a Service Cloud Consultant certification from Salesforce, which demonstrates their expertise in using Salesforce Service Cloud to deliver exceptional customer service experiences.

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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q161-Q166):

NEW QUESTION # 161
A Company sells two products, each with its own maintenance schedule.
Which feature should a consultant recommend implementing to meet this requirement?

A. Field Service Lightning
B. Customer Community
C. An AppExchange Solution
D. Lightning Service Console

Answer: A

NEW QUESTION # 162
Universal Containers (UC) has a policy that requires all email traffic to remain within its firewall. UC receives up to 2,000 cases per day, some of which include large email attachments from customers.
When implementing Salesforce in this scenario, which solution should a consultant recommend?

A. Email relay
B. deg -Demand Email-to-Case
C. Email-to-Case

Answer: C

Explanation:
For Universal Containers, which requires all email traffic to remain within its firewall and handles a high volume of cases with attachments, Email-to-Case is the recommended solution. Email-to-Case allows emails to be converted into cases within Salesforce while keeping email data secure within the company's firewall, accommodating the need for security and efficiency in handling customer cases.

NEW QUESTION # 163
Which two configuration steps are required before quick actions can be used in Macros?

A. The specific quick action must be added to the case record Type.
B. Quick Actions must be enabled in the org.
C. The specific quick action must be added to the case Feed.
D. Global Actions needs on the publisher layout.

Answer: B,C

NEW QUESTION # 164
vp of service at universal containers wants to make it easier and faster for support reps to send knowledge articles to customers.What should a consultant configure to satisy this request ?

A. Create a macro to send an email with the article to customer
B. create a lightning email template to sned artilce to customer
C. create an auto response rule to send the article to teh customer
D. create a workflow email alert to send the artilce to the customer

Answer: A

Explanation:
Explanation
Creating a macro to send an email with the article to customer is a solution that can satisfy the request of making it easier and faster for support reps to send knowledge articles to customers. A macro is a set of instructions that can automate common or repetitive tasks on a record, such as sending an email and updating a field. A macro can help reps save time and avoid errors when sending articles to customers. Verified References: : https://help.salesforce.com/s/articleView?id=sf.console2_macros_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.console2_macros_create.htm&type=5

NEW QUESTION # 165
Universal Containers (UC) is implementing Service Cloud within its North America call center to validate key use cases, system capabilities, and integration patterns. The UC leadership team is concerned that the upcoming Salesforce Release schedule may impact the implementation project's development efforts.
What should a consultant recommend that UC's Salesforce admin do in this scenario?

A. Postpone the release to the production org so the team can finish the project before the release is deployed.
B. Opt Bp the sandbox in as a Bp preview org g so the team can conduct testing gp prior to the release being g deployed.
C. Disable updates to the sandbox so the team can continue using the solution without the updates from the release.

Answer: B

Explanation:
Opting the sandbox in as a preview org allows the UC team to test new Salesforce features and updates in a controlled environment before they are deployed to the production org. This proactive approach helps identify and address potential issues, ensuring that the implementation project is not adversely affected by upcoming Salesforce releases.

NEW QUESTION # 166
......

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Quiz 2025 Salesforce Trustable CRT-261: Reliable Certification Preparation for Service Cloud Consultant Dumps Pdf

How to study the CRT-261 Exam

Let Reliable CRT-261 Dumps Pdf Help You Pass The Certification Preparation for Service Cloud Consultant

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q161-Q166):

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